Your cart is currently empty. We're excited to share that we're in the process of moving to a new warehouse! During this transition, there might be a slight delay in shipping your order. But don’t worry—our team is working hard to ensure every order is fulfilled as quickly as possible. Thank you for your understanding and support!
Refund policy
60 Day Money Back Guarantee
Try MonaVie for 60 days. If you are not happy with your first order, email us within 60 days of delivery and we will refund it.
Refund Policy
- First orders: Your first MonaVie order is covered by our 60 day money back guarantee.
- Later orders and subscription renewals: Refunds on later orders are limited to defective or incorrect items, as described below. You can skip, pause or cancel a subscription any time from your account before the next renewal.
- Defective or incorrect items: If you receive a defective or incorrect item, contact us right away and we will offer a refund or replacement after review.
How to Request a Refund
- Email Us: Send an email to admin@monavie.shop with the subject line "Refund Request."
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Provide the Following Details:
- Order Number: From your confirmation email.
- Item(s) in Question: Tell us which products the request is about.
- Reason: A short note on why. For a defective or incorrect item, please attach clear photos of the product and packaging.
- Response Time: We will review and reply within 2-3 business days. Approved refunds go back to your original payment method.
Shipping Information
- Processing Time: Orders typically process within 1-2 business days. Our business hours are Monday to Friday, 10 am – 5 pm EST. Processing times may vary depending on carrier conditions.
For any questions about your order or product, please contact us:
- Email: admin@monavie.shop
