Privacy Policy

Effective Date: April 2026

Southern Haven Holdings, LLC ("we," "us," or "our"), operating monavie.shop, is committed to protecting your personal information and maintaining transparency in how we handle your data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or make a purchase.

1. Information We Collect

Information You Provide Directly:

  • Contact & Shipping Data: Name, email address, billing address, and shipping address.

  • Phone Number: Collected for shipping updates and customer service communication.

  • Payment Information: Processed securely via Shopify Payments. We are a PCI-compliant merchant and do not store full credit card numbers on our servers.

  • Communications: Any information shared via email, contact forms, or customer support inquiries.

Information Collected Automatically:

  • Device & Usage Data: IP address, browser type, operating system, and device identifiers.

  • Behavioral Data: Pages visited, time spent on site, referring URLs, and button interactions.

  • Advertising Data: Conversion and behavioral data collected through cookies, Google Analytics, and Google Ads tags (including Enhanced Conversions).

2. How We Use Your Information

We utilize your data for the following essential business purposes:

  • To process, fulfill, and ship your orders.

  • To send transactional updates regarding order status and delivery.

  • To measure advertising performance and improve our website functionality.

  • To show relevant advertisements via Google Ads Remarketing based on your past interactions with our site.

  • To comply with legal, tax, and regulatory obligations.

3. Cookies & Tracking Technologies

We use cookies to enhance your experience and analyze our traffic:

  • Essential Cookies: Necessary for secure checkout and cart functionality.

  • Analytics & Marketing: We use Google Analytics and Google Ads tags to understand user behavior and measure ad effectiveness.

  • Your Choices: You may manage cookies via your browser. To opt-out of Google’s interest-based tracking, visit the Google Ads Settings. For broader opt-outs, visit the [suspicious link removed] or the Digital Advertising Alliance (DAA).

4. Third-Party Services & Data Sharing

We do not sell your personal information. We share data only with trusted service providers to operate our business:

  • E-commerce Platform: Shopify (data storage and order management).

  • Advertising & Analytics: Google LLC (performance tracking and remarketing).

  • Logistics: UPS and USPS (order fulfillment).

  • Marketing: Email and SMS service providers. Note: Text messaging originator opt-in data and consent are never shared with third parties for marketing purposes.

5. California & Regional Privacy Rights

If you are a California resident (CCPA) or reside in a jurisdiction with similar privacy laws, you have the right to:

  • Request access to the personal information we hold about you.

  • Request the deletion of your personal data (subject to legal exceptions).

  • Opt-out of any future "sale" of information (we do not sell your data). To exercise these rights, contact us at admin@monavie.shop or call 657-210-6159.

6. Data Security & Retention

We employ industry-standard SSL/TLS encryption for all data transmission. Payment data is handled through Shopify’s PCI-DSS compliant infrastructure. We retain personal information only as long as necessary for order fulfillment, customer service, and legal compliance.

7. Children’s Privacy

Our website is intended for adults and is not directed to children under 13. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or for regulatory reasons. Updates will be posted here with a revised "Effective Date."

9. Contact Us

Business Name: Southern Haven Holdings, LLC (DBA MonaVie Active)

Physical Address: 1309 Coffeen Ave, STE 1200, Sheridan, WY 82801

Email: admin@monavie.shop

Phone: 657-210-6159